frequently asked questions

How do I select the right product?

Our website boosts over 50,000 products, with such a wide range you are sure to find your perfect product. Feel free to browse through the categories or use the search function to narrow your selection.

We are always here to help, if you have a specific budget or deadline or simply don’t know where to begin, send us your brief! As The Promotional Product experts are more than happy to suggest or work with you in selecting suitable products.

I have a cheaper Quote, Can you Price Match?

Of course, with over 20 years’ experience producing unique and innovative advertising products we have a proven reputation for delivering quality merchandise at the best price.

We value our reputation and our membership of the Australasian Promotional Products Association.

We guarantee, if you find an identical product with the same level of decoration and delivery method offered from a credible fellow member of the Australasian Promotional Products Association at a lower cost, then we will endeavour to do our absolute best to match, beat or offer to you an alternate promotional product that may be even better value for money than the promo product selected.

What is a Virtual Sample?

We offer free virtual samples to everyone on all our products. A virtual sample is a computer generated image of your selected items superimposed with your logo or advertising message. Simply send us your logo by clicking here and a virtual sample will be emailed within 24 hours.

Can I see a physical sample?

We understand that it’s important to be confident with your selection of branded products. We know that you may want to touch, feel and check the quality products before making your final decision. Samples are charged at quoted price plus freight. More details can be found here sample policy.

Do you supply products that are not featured on the website?

Of course, We work with suppliers all over Australia and the Globe, our website is a snap shot of some of the innovative products we can offer or get custom made you.

How do I place an order?

Simply email or phone us. We will send you an Order Confirmation confirming all products & costs.

What is a minimum order quantity?

Minimum order quantities apply to all products both blank and customized merchandise.Occasionally we can supply under MOQ please note feel free to speak with our team to find out about what other options may be available.

How long will it take to get my order?

Standard production time from order and artwork approval is approximately 2-3 weeks, subject to stock availability.We make every effort to ensure that products featured on our website are in-stock and ready for branding. Occasionally, due to circumstances beyond our control, stocks of depleted and we will do our best to offer you comparable business advertising products alternatives that can delivered on time and on budget.

If you require your order in a hurry will do our best to ensure deadline is meet, alternatively we can suggest a products that can be turned around in a short timeframe.

Will I get my order on time?

Whilst we can guarantee a ship date, it is not possible to guarantee the delivery schedule of 3rd party couriers. Occasionally there may be delays that may occur that are out of our control i.e bad weather, transport breaking down.

What graphic file type should I send you?

EPS, Illustrator, Corel Draw or PDF in a ‘Vector’ format are ideal, with text converted to outline. Typically art files like jpeg, gif, tiff & word are not useable forms of art. Please ensure you advise us of any specific PMS colours

What if I don’t have Artwork or a useable logo?

If appropriate artwork can’t be provided to specifications, we can assist with the creation and development of artwork to decorate your Products. Speak to our Promotional Product Expert now and we'll help you get started. We may have to recreate logos when we receive basic files. We charge $50 to recreate your logo to an acceptable format, which will be passed onto you to keep for future use.

If you just require basic typesetting, we can do this free of charge.

What if I have a specific colour that needs to be printed?

We use PMS colour-matching unless otherwise stated. Our Promotional Product Experts can assist when selecting the most appropriate PMS colour or you can click here to view the PMS Colour Chart. For embroidery, we will select the embroidery thread colour which most closely matches your specified PMS colour. Be aware that all monitors are calibrated differently and the colour you see on the screen will vary from monitor to monitor, but it's a good starting point to work with.

Artwork Checklist

  • -EPS file of my logo with outlined fonts
  • -Corporate Guidelines for my logo (if available)
  • -My Logo’s Pantone (PMS) colours
  • -Any special requirements about how you want your logo printed.

Where do I send my art?

Please send your artwork directly to your PPE. If you do not have a rep, please call 1300 85 50 35 or email info@promotionalproductexperts.com.au

Do you keep my artwork on file?

Yes. We keep your electronic artwork on file in order for easy reference for a repeat order, or for a new order of a different product.

What are the different Decoration Techniques?

Not sure about how to brand your items, click here for an explanation of the decoration techniques used.

Do you charge a set up charge?

Yes. This is a one-time charge for the labour & material involved in preparing a machine for imprinting of your design on an item. When you re-order the same item using the same artwork, the set-up is at a reduced cost or for some products free.

Do I get an artwork proof prior to production of my order?

Once your Order is confirmed, your Expert will prepare an proof of your artwork, This will outline the you branding requirements including Size, print area, decoration colours & position. It is you’re your responsibility to confirm all details are correct. Once approved, this artwork will be used for final printing/ decorating.

Do I get a Pre-production Proof Sample of my order?

Please discuss your option for a Pre-production Sample with your PPE today. For most items it can be done at an additional cost & extends the delivery timeframe

What are the payment requirements?

First-time orders payment is required once your order/ Artwork has been confirmed. We will send you a Pro Forma invoice which will need to be paid to avoid any shipping delays.

We offer many options to make payment as easy as possible. We accept Cheque, ETF, BPAY, MasterCard or Visa. Please note credit cards incur a 2% charge.

Can I set up an account for payment terms?

We will be happy to set up a corporate account if you meet our prerequisites – please speak you your PPE for further details.

What are Overages and Shortages?

We always try to produce your order in the exact quantity ordered, However rarely this may not be always possible due to quality control efforts and fast running machines. We reserve the right to ship and subsequently invoice or credit up to 5% over or under the original order quantity.

Do your prices include freight?

Freight is additional (at cost) or by nominated carrier. If you require us to split to multiple locations there will be an additional handling fee

Can I change or cancel an existing order?

Whilst we will always try to assist we cannot guarantee our ability to make changes or cancellations to an order.

Once Order and Artwork is confirmed, a minimum charge of $50.00 will be applied to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer.