frequently asked questions

How do I select the right product?

Our website boosts over 50,000 products, with such a wide range you are sure to find your perfect product. Feel free to browse through the categories or use the search function to narrow your selection.

We are always here to help, if you have a specific budget or deadline or simply don’t know where to begin, send us your brief! As The Promotional Product experts are more than happy to suggest or work with you in selecting suitable products.

I have a cheaper Quote, Can you Price Match?

What is a Virtual Sample?

Can I see a physical sample?

Do you supply products that are not featured on the website?

How do I place an order?

What is a minimum order quantity?

How long will it take to get my order?

Will I get my order on time?

What graphic file type should I send you?

What if I don’t have Artwork or a useable logo?

What if I have a specific colour that needs to be printed?

Where do I send my art?

Do you keep my artwork on file?

What are the different Decoration Techniques?

Do you charge a set up charge?

Do I get an artwork proof prior to production of my order?

Do I get a Pre-production Proof Sample of my order?

What are the payment requirements?

Can I set up an account for payment terms?

What are Overages and Shortages?

Do your prices include freight?

Can I change or cancel an existing order?